Simply login to your Style Society account online.

Visit the My Account tab, and you will have access to all your orders including both in-store and online orders.

Yes, you can! If you’re a Style Society member you can re-order any orders from the last 180 days. 

Step 1: Log in to your Style Society account. 

Step 2: Click ‘My Account’ and head to ‘Reorder Items’.

Step 3: Simply change the status to show your previous orders and click ‘Add To Bag’ on your favourite products.

Annoyingly, you cannot amend your order details online.

If your order has just been placed, reach out to our Customer Service Team at enquiries@hairhouse.com.au↗ who might be able to change your address.

Please note that our Customer Service Team cannot amend your order if it’s already been dispatched from our warehouse.

Instead, we recommend contacting the parcel’s carrier service to have your order redirected. Your carrier service will be specified in your tracking email.

There are a few reasons you may still be able to view a product that is not in stock, such as:

1. The product is super popular, and we’re in the process of restocking it. Pronto!
2. The product may be temporarily unavailable online, but we’ve kept it active for the customers heading in-store to buy it.
3. You can still keep an eye on stock availability. Give your closest store a call to confirm it’s still available in store, if not online

We are sorry to hear that your payment method isn’t working. We have a couple of tips for you to try and get it working.

Luckily our website can be used across multiple browsers.

Have you tried switching devices and/or browsers? For example, if you were using Safari, you could try Google Chrome. If you were on a laptop, you could try purchasing via your phone.

If you are still experiencing issues, please contact our Customer Service Team via enquiries@airhouse.com.au↗
or LiveChat. It would be helpful if you could please share a screenshot
of the error, along with the browser and type of device you are using.
We will do our best to assist you!

We are sorry to hear that you want to cancel your order with us!

Annoyingly, we cannot change orders after our warehouse receives them. 

Please reach out to our Customer Service Team at enquiries@hairhouse.com.au↗ to discuss any alternative options that might be available to you.

Please ensure that you are checking your junk and spam folders for any emails.

Otherwise, there is a slight chance that your email may have been entered incorrectly in our system.

Please reach out to our Customer Service Team via enquiries@hairhouse.com.au↗ or LiveChat, and we can check that your email is correct. We can also send you a copy of your order and tracking information.

We are sorry to hear this isn’t working for you! There is a chance that the gift may have sold out.

You can check if an offer is available while stock lasts by viewing current offers.

We encourage customers to shop carefully because we do not offer refunds if they change their minds.

However, we will offer a refund, exchange or credit under the following circumstances:

• If the product is faulty.
• The product is significantly different to what was shown or described to you.
• The product is not fit for the purpose you made known to us before we supplied it to you.

Subject to the above circumstances,
wigs, jewellery, make-up, nail polish, brushes, hair accessories, hair
extensions, colours, bleaches and peroxides are non-refundable due to
hygiene reasons.

If an item is returned, your refund
will be made to the original payment method—unless you paid via PayPal,
Afterpay and Zip Pay payments, which will be refunded in cash or applied
to your Credit or Debit card.

Subject to our returns policy, some items cannot be returned after purchase because of hygiene reasons. These products include wigs, jewellery, makeup, nail polish, hair
brushes, hair accessories, colours, bleaches and peroxides.

You can use the following as proof of purchase:

• Emailed receipt
• E-receipt tax invoice
• Account order history 
• Any other proof of purchase, e.g. a bank statement

Online

Have you reviewed our Returns Policy↗?  Are you eligible to make a return? 

If so, great! We make the return process super easy for faulty or damaged items.

Step 1: Simply email our Customer Service Team at enquiries@hairhouse.com.au↗
with proof of purchase and an accompanying photo, video or explanation
of the fault. We will then send you a paid label for your return. 

Please note that your order/receipt
number can be found by accessing the ‘My Account’ portal and clicking
‘Order History’. Head to the ‘Online Orders’ section and refer to the
relevant order.

The Customer Care Team is happy to help track down your order information if you’re having trouble finding it.

Step 2: Print your
paid label and return form—alternatively, you can print out your label
at the Post Office. Please ensure that your return form has been
correctly filled out.

Step 3: Drop off your securely packaged items with your return form at the post office, post box or parcel locker. 

Once the return has been tested, we will contact you with the outcome.

In-store

Have you reviewed our Returns Policy↗? Are you eligible to make a return? 

If so, great! We make the in-store return process super easy for faulty or damaged items.

Step 1: Locate your
purchase receipt OR your order receipt number. This can be found by
accessing the ‘My Account’ portal and clicking ‘Order History’. Then
head to the ‘Store Purchases’ section and refer to the relevant order.

Contact the Customer Service Team via enquiries@hairhouse.com.au↗ if you’re having trouble finding your order. 

Step 2: Head back into the same store with your faulty goods and your order/receipt. They will test the item for faults. 

Print your paid label and return
form—alternatively, you can print out your label at the Post Office.
Please ensure that your return form has been correctly filled out.

Step 3: Once the
item has been tested, we can then work out if the company that supplied
your item have their warranty and return policies. If this is the case,
we will quickly connect you with them so they can help you out with all
your queries!

If you’ve returned an item by post it can take up to 14 business days for it to
reach our Head Office. But don’t worry—you can track the delivery of
your return through the Australia Post tracking number provided on the
return paid label.

Reach out to our Customer Service Team via enquiries@hairhouse.com.au↗ or LiveChat if you cannot find your tracking number and we’ll help you out.

Please allow up to 3 business days for your return to be processed after we receive your items.

You should see funds returned within your bank/issuers’ usual processing times if your order is refunded. 

If your order requires a gift certificate, please allow a further 48 hours for the gift certificate to be created. 

If your order requires a replacement,
this will be processed as per a normal online order, which means you
will receive a new order number and tracking number. 

We apologise for any inconvenience caused by returning items and appreciate your patience as we work through it together. 

Online refunds are processed via the original payment methods. 

If a refund is made in-store, your
refund will be made to the original payment method, except PayPal,
Afterpay and Zip Pay payments, which will be refunded in cash or applied
to your Credit or Debit card. 

If your order is being refunded, you will receive funds within your bank or issuer’s usual processing times.

We are sorry to hear your product is not working the way it should. 

All we need are images of your faulty
goods, proof of purchase, and a little patience. We promise that we’re
on it! You can find more information on how to return your faulty items here. 

Not to worry!

Your parcel will be returned to the
sender if your order has been damaged along the way or if there was a
delivery issue. This information will be visible on your tracking
provided.

Once your order has reached our warehouse, we will contact you and offer a replacement or refund. It’s up to you.

Please let us know if you rejected your delivery and the order is being returned to us. Contact our Customer Service Team via enquiries@hairhouse.com.au↗ or LiveChat.

We’re sorry to hear that your gift wasn’t quite right.

While our gift cards are non-refundable, it is possible to return a gift if it meets the criteria in our Returns Policy. 

We will follow our regular returns
process if your item is faulty. We just require the proof of purchase
from the person who purchased the product.

Please contact our Customer Service Team at enquiries@hairhouse.com.au↗ or LiveChat if you cannot locate the receipt.