• CLICK & COLLECT
  • CLICK & COLLECT FAQ
  • RENDR
  • RENDR FAQ
  • STORES

Click & Collect

Shop Online, Collect In-Store

Available in selected stores

Step 1

Choose your products online

Step 2

Select Click & Collect at checkout

Step 3

Collect your order in-store

Price

Free!

Order Window

Saturday - Wednesday: Order before 2pm for same day pick up*
Thursday & Friday: Order before 6pm for same day pick up*

Click & Collect FAQ

At Hairhouse we take pride in offering excellence in customer service and will endeavor to have your order ready for collection within 3 hours. During peak periods, processing times may vary. You will be notified via email once your order is ready for collection.

To collect your order from store, please provide the following:

  • Copy of the email with your Click & Collect order number
  • Photo ID

The name on the Photo ID must match the details on the order confirmation email.

Yes, however the nominated collector will need to provide the following:

  • Copy of the email with your Click & Collect order number
  • Photo ID of the nominated collector

The name on the Photo ID of the purchaser must match the details on the order confirmation email.

We are unable to split the order to Click & Collect and delivery, however you can place separate orders if you require 2 separate fulfillment options.

In the unfortunate event a store is unable to fulfill your order, you will be notified within the 3 hour time frame and an alternative store will be provided by our customer care team. You will have the option to collect from another store or our warehouse will ship the order to your address.

You will need to contact the store directly or our customer care team via customer enquiry form or email if you wish to cancel a Click & Collect order.

Refunds can be processed via original payment method provided the circumstances meet our refund policy.

Once your order is ready for collection and you've been notified, the store can hold your order for 7 days.

Please contact our Customer Care team regarding any Click & Collect queries via customer enquiry form.

Rendr

Same Day Store-To-Door Delivery

Available in selected stores within 10km of your delivery location

Step 1

Choose your products online

Step 2

Select Rendr at checkout

Step 3

Items will be delivered to your door!

Price

$7.99 flat fee within 5km delivery distance of store.
$1 for every additional 1km (up to 20km).

Delivery Window

Order before 3 pm for guaranteed same-day delivery*

Rendr FAQ

Customers can place an order online at hairhouse.com.au, select Rendr Same Day Store-To-Door delivery at the checkout and have the order delivered to their door. To ensure same day delivery, order must be placed before 3PM. When an order is received, the store is notified and the store will pack the order. Your Rendr delivery driver will pick up the order from store and deliver it straight to your door.

Rendr is available in selected Hairhouse stores. Delivery is a maximum of 20km delivery distance from the store location.

Rendr is only currently available within a 10km delivery distance of your preferred store. You can check Rendr availability on the product page of our website, or in the checkout. Rendr is available in participating stores only. To check if your local store is available for Rendr please click here.

Order before 3 pm for guaranteed same-day delivery*. Orders can be placed with participating stores only. Order delivery window is subject to the individual store trading hours. You can check the store trading hours by calling the store directly. Note, trading hours may differ during public holidays and extended trading periods such as Christmas. Check your preferred stores trading hours here.

You will need to contact the store directly or our customer care team via customer enquiry form or email if you wish to cancel a Rendr order.

Refunds can be processed via the original payment method provided the circumstances meet our refund policy. To request a refund a Rendr delivery contact our customer care team via customer enquiry form or email.

You will need to contact the store directly or our customer care team via customer enquiry form or email.

You must be at your delivery location to receive the order. Failing to do so can result in an order cancellation. In cases where a customer is unavailable to accept the delivery the driver may contact you to leave the order somewhere safe.

If there is a missing item in your delivery, or you have received the incorrect delivery, we encourage you to contact the store to get the most up to date status of your order. You will need to contact the store directly or our customer care team via customer enquiry form.

*Participating stores only. Subject to store trading hours. Excludes public holidays. Check your preferred stores trading hours here. Ensure Click & Collect or Same Day Delivery is selected at checkout. Instructions will be sent after order confirmation.

Avaliable Stores

Click & Collect and Same Day Delivery